Frequently Asked Questions (Operations & Scheduling)

FAQs

What is the difference between Late Cancellation Period and No Booking Period?

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• Late Cancellation Period controls when cancellation penalties apply.
• No Booking Period controls when members can no longer make new bookings.

Can I charge a fee and remove the credit?

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Yes. Both settings can be enabled simultaneously.

A member may:

• Lose their booking credit
• Be charged a late cancellation fee

depending on your configuration.

Can I make a class free without creating a free membership?

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Yes. Enable the Free to Book option for the service or session.

Can I override settings for one session only?

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Yes. Session-level settings can override the default service configuration.