Configure Registration Settings

Overview

The Registration Settings page allows you to customise how new members register with your gym or studio.

From this page, you can:

• Configure Lead Stages
• Manage Lead Sources
• Customise Member Registration Questions
• Configure Profile Image Requirements

These settings help tailor your registration process to suit your business workflow.

💡 Important: Your configuration is applied consistently across the Staff Portal, Member Portal, Web Sign-Up, and your branded mobile app.

Before You Start

Before making changes:

• Ensure you have permission to manage Company Profile settings.
• Review your lead management and member registration process.
• Changes apply to future registrations unless otherwise specified.

Access Registration Settings

1. Navigate to Settings › Profile.
   
   
2. Select the Registration Settings tab.
   

The page is divided into four sections:

• Lead Stages
• Lead Sources
• Member Registration Questions
• Profile Image Setup

Lead Stages

Lead Stages allow you to define the different stages of your sales or onboarding process.

By default, XODA includes stages such as:

• Waiting
• Assigned
• Follow Up
• Trial Period
• Lost
• Account Created
• Won

You can customise these stages to better reflect your business process.

Add a Lead Stage

1. Enter the new stage name in the Add another field.
   


2. Click + Add.
   

The new stage will be available when managing leads.

💡 Note: If your gym's Trial Period is configured as 0 days, the Trial Period stage will automatically be removed.

Lead Sources

Lead Sources help identify where new enquiries originate.

Examples include:

• Facebook
• Instagram
• Campaign
• Walk-in
• Friends and Family
• Local Business

You can customise these sources to match your marketing channels.

Add a Lead Source

1. Enter the new source name in the Add another field.
   


2. Click + Add.
   

The new stage will be available when managing leads.

Member Registration Questions

Choose which information members must provide during registration.

The default registration fields include:

• First Name
• Last Name
• Email Address

💡 Important: The default registration fields First Name, Last Name, and Email Address are mandatory system fields. They cannot be removed, disabled, or configured, and will always be included and required during member registration.

You can also add your own custom registration questions.

Add a Registration Question

1. Click Add Questions.
   
   
2. Select the new question you wish to add according to your business requirements.
   
3. Then, click + Add.
   

For each field, you can:

• Mark it as Required.
• Remove it.

Profile Image Setup

The Profile Image Setup feature allows you to configure whether members are required to upload a profile image during registration.

You can choose whether the image is:

• Required
• Optional

and specify whether the requirement applies to:

• New Members
• Existing Members Without a Profile Image
• All Members Without a Profile Image

✅ Result: You have successfully configured your registration settings, allowing you to customise the lead management process and member registration experience to suit your business.

💡  IMPORTANT

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For the member app implementation, only branded gyms can customize additional questions in the sign-up flow. If the gym is stand-alone, the member registration questions section is shown at gym level. If the gym is under a franchise, the member registration questions section is shown at franchise level. Individual gyms under that franchise should not customize their own separate question set.

🌿  BEST PRACTICES

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	Keep Lead Stages aligned with your sales process.
	Use meaningful Lead Sources to improve marketing reporting.
	Only require registration fields that are necessary.
	Consider making profile images optional initially before enforcing them for all members.

FAQs

Can I add my own Lead Stages?

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Yes. You can add custom Lead Stages to suit your sales workflow.

Can I create custom Lead Sources?

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Yes. Lead Sources can be customised to match your marketing channels.

Can I make registration fields mandatory?

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Yes. Each registration question can be marked as Required.

Can I require members to upload a profile image?

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Yes. Profile Image Setup allows you to make profile images either Required or Optional, and control which members the requirement applies to.