FAQs
Does Xoda automatically retry failed payments?
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No. Failed payments require manual review and follow-up by staff.
Can I export the Failed Payments Report?
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Yes. The report can be downloaded as a CSV file.
Who receives the daily failed payment email?
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Gym Admins and Gym Managers automatically receive the daily failed payment
summary email.
Can I contact members directly from the report?
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Yes. You can send the default failed payment notification via email,
SMS, or push notification directly from the report.
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